Do we have to get on a call?
No — not one. There are no Zoom meetings and no phone calls. You send photos and fill out a questionnaire on your own time, and your plan comes back with a recorded video walkthrough. If you have questions after, we sort them out by message.
How long does it take?
About a week from the day your questionnaire and photos are complete. I reply to messages within two business days. There's no waiting for an appointment slot, because there's no appointment.
Do I get 3D renderings?
Not with Remix Clarity™. You get a written plan, layout guidance, and a video walkthrough — not contractor-ready drawings, elevations, or final renderings. Custom renderings live in the one-on-one tier. I'd rather say that plainly than have you expect a picture.
What if my layout is strange?
Then you're exactly who this is built for. Odd walls, pass-throughs, windows in the wrong places — those constraints are what make a design specific to you instead of generic. Cassie's living room had no real wall for a TV. That was the whole puzzle.
Do I need a big budget?
No. The best solution is rarely the most expensive one, and the plan starts with what you already have. The fee is the same whether you're spending $10,000 or $50,000, so I have no reason to point you at the pricier option.
Do you work outside Massachusetts?
Yes — the design work is fully virtual and serves homeowners anywhere. Separately, my husband Mitch runs hands-on handyman services, and that side is Western Massachusetts only. The two aren't connected unless you're local.
What's the refund policy?
All sales are final once work has begun, which is why the terms are linked before you buy rather than after. Remix Clarity™ doesn't include revision rounds — it includes one round of clarification questions once you've read the plan.
Is this for one room, or my whole house?
Either. Your budget version, dream version and remix can cover a single room or every project on your list — whatever you actually need. The kitchen on this page was one room in a plan that also sorted out a laundry room, a hallway and an unused space by the front door. Bringing the whole list is where this earns its keep, because the order things happen in is the expensive part to get wrong.
What do I actually send you?
Photos of the rooms from the angles I ask for, a few measurements, and honest answers to a questionnaire about how your family really uses the space. That's it. No drawings, no Pinterest board required — though if you have one, send it, it tells me what you're drawn to.
Why not just use AI?
Use it — it's fast and the pictures are lovely. But AI answers the question you asked. It never saw your house, it can't tell you that the real problem is the hallway, and nothing happens to it if it's wrong. That's the gap I fill.